AuraHairGroup Exchange Policy

 

CUSTOMER EXCHANGE POLICY: AuraHairGroup guarantees satisfaction on every product and styling tools we sell. All online purchases are able to be exchanged at all AuraHairGroup locations, provided the following guidelines are met. All online clearance items are final sale.

 

HAIR CARE PRODUCTS:  All hair care products may be exchanged only, provided that the exchange is made within 14 days of original purchase date and is accompanied by proof of purchase, such as a receipt, or alternatively. All original components must be returned at that time, original packaging and if applicable, any accompanying free product/gift with purchase. The hair care product must have a minimum 2/3 full in original packaging. If the customer is unable to find a suitable product exchange or the desired item is not in stock, a gift card in the amount of the original price paid for the original purchase product, will be issued.

 

STYLING TOOLS: All electrical tools may be exchanged only, provided that the return is made within 14 days of original purchase date, and is accompanied by proof of purchase such as a receipt, or alternatively.  All original packaging must be returned at that time and any free goods. If a customer is unable to find a suitable product exchange, or the desired item is not in stock, a gift card in the amount of the original price paid for the original purchased product, will be issued.

 

DEFECTIVE STYLING TOOLS: Styling tools with a manufacturer defect may be exchanged within one year of original purchase date, provided they are accompanied by a receipt. No exchanges will be given without proof of purchase. If a customer is unable to find a suitable product exchange, or the desired item is not in stock, a gift card in the amount of the original price paid for the original purchased product, will be issued.

 

HOME HAIR COLOUR: Unopened home hair colour items may be exchanged only, provided that the exchange is made within 14 days of the original purchase date and is accompanied by proof of purchase such as a receipt. If the customer is unable to find a suitable exchange or the desired item is not in stock, a gift card in the amount of the original price paid for the original purchased product, will be issued.

 

PERSONAL ITEMS & GIFT CARDS: Personal items such as brushes, combs, nail polishes, nail products, cosmetics, hair extensions, hair accessories and opened home hair colour items are final sale and not exchangeable. Gift Cards are final sale and are not refundable and/or not exchangeable.

 

ONLINE PURCHASES: Any purchase made from www.aurhairgroup.com may be exchanged at any AuraHairGroup store location for exchange only, provided that the exchange is made within 14 days of the original purchase date and is accompanied by proof of purchase such as a receipt. If the customer is unable to find a suitable exchange or the desired item is not in stock, a gift card in the amount of the original price paid for the original product purchased, will be issued. Clearance items and prices are available online only. While quantities last. All clearance items are final sale.  

 

Do not return any products to the AuraHairGroup via air shipment. Aerosol products in pressurized containers and products containing certain chemicals are restricted to ground shipping service only.

 

Online exchange shipping charges are the responsibility of the purchaser.